Refunds: If you cancel at least 1 hour before the scheduled start time, your entry qualifies for a refund. Eligible refunds are processed automatically and returned to the original payment method within 24 hours.
Player cancellation
- Refundable: cancellation made ≥ 1 hour before the event start time.
- Not refundable: cancellation made within 1 hour of start, after start, or for no-shows.
- If an event has no published start time, refunds are not available (start time is required to apply the 1-hour rule).
Organiser cancellation
If the organiser cancels the event, paid entries are refunded back to the original payment method where possible.
How to cancel
Use the Check entry / Profile page (you’ll need your Entry ID).
Need help?
If you need support, contact us with your Entry ID and event name.
Support: Showtimecompetitions@gmail.com